Privacy Policy

 

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of turongwika.com, and/or its related mobile application, “Turong Wika – Learn Filipino”, as available on Google Play Store and Apple App Store (hereinafter referred to as “website” or “app”) which is operated by:

Company Name: QuinTek, LLC

Registered Office: 1846 E. Innovation Park Dr. STE 100 Oro Valley, AZ 85755 (USA)

(hereinafter referred to as “Company”, “Turong Wika”, “us”, “our”, or “we”). In this Policy, you shall be referred to as “you”, “your”, or “user(s)”.

This Privacy Policy explains what information of yours will be collected by us when you access the App,  website, or our services or make payments, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our App/website shall be limited to the purposes described under this Privacy Policy and our Terms of Service.

By using our App, website, availing our services, or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES,  THE APP, OR THE WEBSITE PROVIDED BY US WITH ANY OF YOUR PERSONAL INFORMATION.

At Turong Wika, we are committed to protecting your privacy and ensuring a safe and enjoyable user experience. To provide our services, we may collect and process the following types of information:

a) Account Information: When you use Turong Wika, we may collect certain information to create and maintain your account. This information includes:

i. Account Create Date: We record the date when your account is created.

ii. Display Name: You have the option to set a display name on your profile.

iii. Email: We collect your email address for authentication and communication with you.

iv. Social Photo URL: If you choose to register or log in using your Apple, Google, or Facebook account, we may access and store the link to your profile photo as provided by the social media platform. We do not store the actual image object.

b) Device Information: We may collect information about the devices you use to access Turong Wika, such as your device type, operating system, and unique device identifiers.

c) Log Information: When you use Turong Wika, we automatically collect certain information about your use of the platform. This may include:

i. Log data: We collect information about your interactions with the platform, such as the type of content you view, the features you use, and the actions you take.

ii. Usage information: We gather data related to how you access and use Turong Wika, including your browser type, IP address, and the date and time of your request.

d) Customer Care: If you contact our customer support through Turong Wika website, or via email, in those cases, we collect all your interactions with our customer support.

You hereby acknowledge that all processing of your personal information will be justified by a “lawful ground” for processing. In most cases, processing will be justified on the basis that:

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at mabuhay@turongwika.com.

At Turong Wika, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:

a) Account Management: We use the information collected to create and maintain your Turong Wika account. This includes managing account details, verifying your identity, and facilitating secure access to the platform.

b) Communication: We may use your email address and other contact information to communicate with you. This includes providing updates about Turong Wika, responding to your inquiries, and sending notifications related to your account or service changes.

c) Personalization: Turong Wika aims to provide a personalized experience for users. We may use your information to tailor the content and resources available to you, making your language-learning journey more effective and engaging.

d) Security and Integrity: Protecting the security and integrity of Turong Wika is a priority. Your information helps us monitor and address security threats, detect and prevent fraud, and ensure the platform operates smoothly.

e) Improvement of Services: We continually strive to enhance the quality of Turong Wika. Data analysis is utilized to assess usage patterns, identify areas for improvement, and develop new features and content that benefit our users.

f Enforcement of Terms: To enforce our Terms of Service and other policies, we may use your information. This may include addressing violations, investigating potential misconduct, and taking actions to protect the community.

g) Legal and Regulatory Compliance: We may process your information to comply with legal obligations and regulations imposed by applicable laws. 

h) Research and Analytics: Your data may be used for research and analytics purposes to gain insights into the effectiveness of our educational content and the performance of Turong Wika. These insights help us continually enhance the language-learning experience.

i) Consent-Based Activities: If you have provided consent for specific uses of your data, we will only process your information for those purposes, as outlined when you gave your consent.

Your information, account, and the content that you share on our website and App are yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests. You can request us to delete your information by submitting a deletion request here.

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser. 

Turong Wika takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

a) Service Providers: Turong Wika may engage third-party service providers to perform various functions necessary to operate and improve the platform. These service providers may have access to your personal information but are obligated to follow the same privacy and security standards as Turong Wika. They may assist in areas such as data storage, hosting, analytics, and customer support.

b) Legal Obligations: We may disclose your information if required by law or in response to a legal request, such as a court order or government inquiry.

c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you of such transfers and any changes to our privacy practices.

d) Protection of Rights: We may share your data to protect the rights, property, or safety of Turong Wika, our users, or others. This includes actions taken to prevent fraud, security breaches, and violations of our policies.

e) Aggregated Data: We may share aggregated and anonymized data that cannot be used to identify individuals. This information is used for analytical and research purposes.

f) With Your Consent: If you provide explicit consent, we may share your data for other specific purposes. You have the option to opt in or opt out of such activities.

g) Third-party Links: Turong Wika may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. You should review the privacy policies of these third parties to understand how they collect and use your information.

It’s important to emphasize that Turong Wika does not sell or rent your personal information to third parties. We take all necessary steps to safeguard your privacy and security. Please be aware that when you engage in user-to-user interactions, your information is shared with those users as part of the intended platform functionality.

At Turong Wika, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here’s how we handle this crucial aspect.

a) Data Storage: Turong Wika stores user information on secure servers hosted by reputable service providers. This information may be stored in various locations, including within the United States, as facilitated by our hosting service provider, Firebase (Google Cloud Platform). Your data is subject to the data protection laws and regulations applicable in those locations.

b) Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.

c) Encryption: We use encryption protocols to protect your data during transmission over the internet. This helps ensure that your information is secure when communicating with our platform.

d) Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required for these purposes, it is securely deleted or anonymized.

e) Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.

f) User Authentication: We use industry-standard authentication and authorization practices to confirm the identity of users and restrict unauthorized access to accounts.

g) Password Protection: We encourage strong password practices, including password complexity and long password length, to enhance the security of user accounts.

h) Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.

While we implement stringent security measures, it’s important to remember that no method of data transmission over the Internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.

The website and App may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over and assume no responsibility for such websites and online services. Be aware when you leave the website; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.

This section of the Policy supplements the other provisions of this Privacy Policy, and applies to you if you are in the EU, the European Economic Area (EEA), or UK. 

For the purposes of GDPR, your DATA CONTROLLER is: 

Company Name: QuinTek, LLC

Registered Office: 1846 E. Innovation Park Dr. STE 100 Oro Valley, AZ 85755 (USA)

ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED, AND SHARED STRICTLY IN ACCORDANCE, IN LINE, AND IN FULL COMPLIANCE WITH REGULATION (EU) 2016/679 (SIMPLY CALLED “GDPR”), DIRECTIVE 2002/58/EC (SIMPLY CALLED “E-PRIVACY DIRECTIVE, 2002”) OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, AND UK’S DATA PROTECTION ACT 2018 (HERINAFTER COLLECTIVELY REFERRED TO AS THE “UK GDPR”).

Under applicable GDPR, you have the following rights in respect of your personal information: 

Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, your personal data will no longer be processed for such purposes by us.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws. 

We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting, and fraud prevention purposes.

To make requests under this Section, please contact us at mabuhay@turongwika.com.

This section of the Policy applies to you if you are a California resident, as per the California Privacy Rights Act, 2020 (simply called “CPRA”), California Consumer Policy Act, 2018 (simply called “CCPA”), and California Online Privacy Protection Act (simply called “CalOPPA”). This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The following is a list of categories of personal information that we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by us, but reflects our good faith belief to the best of our knowledge that some of the information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to us.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.

Collected: Yes.

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

Examples: Interaction with our Service or advertisement.

Collected: Yes.

Examples: Approximate physical location.

Collected: No.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

Examples: Current or past job history or performance evaluations.

Collected: No.

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

We use the personal information that we collect or receive for business purposes as described above. We may disclose the above listed categories of personal information to third parties for business purposes as described above. As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information. 

You are entitled to the following specific rights under the CCPA and CPRA in relation to personal information related to you: 

To make such requests, please contact us at mabuhay@turongwika.com

The above rights will only become exercisable by California residents if Turong Wika falls within the scope of CCPA and/or CRPA. Further, we will verify your request using the information associated with your account, including your email address. Government identification may also be required. 

A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before processing your request further. 

Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. 

“Personally identifiable information” includes first and last name, address, email address, phone number, social security number, or an identifier that allows a specific person to be contacted either physically or online.

Please note that we do not sell your personal information to anyone.

Turong Wika respects the rights of users from Chile as defined by the Chilean Data Protection Law (CDPL), also known as Law 19,628 on the Protection of Private Life. Under CDPL, you have the following rights with regard to your personal information:

a) Access and Rectification: You have the right to access the personal information we hold about you and, if necessary, request corrections or updates to this data. To exercise this right, please contact us through the provided support email.

b) Data Portability: You can request a copy of your personal information in a commonly used and machine-readable format. This right allows you to transfer your data to another service if desired.

c) Deletion: In certain circumstances, you have the right to request the deletion of your personal information. However, this right is subject to legal and contractual obligations.

d) Opposition and Limitation: You can object to the processing of your personal data or request limitations on how your data is processed, under conditions specified by the CDPL.

e) Consent Withdrawal: If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

f) Non-Discrimination: We will not discriminate against you for exercising your CDPL rights. We will not deny you access to our services, charge you different prices, or provide you with a different quality of service.

To exercise any of these rights, or if you have any questions regarding your privacy rights under CDPL, please contact us at mabuhay@turongwika.com. We are committed to ensuring that your rights are respected and that your personal information is handled in accordance with applicable laws, including the Chilean Data Protection Law (CDPL). Your privacy and data protection are paramount to us.

For the purposes of the applicable law, your Data Controller is:

Company Name: QuinTek, LLC

Registered Office: 1846 E. Innovation Park Dr. STE 100 Oro Valley, AZ 85755 (USA)

 Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information: 

i. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.

ii. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.

iii. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.

iv. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection. 

v. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.

vi. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.

vii. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.

viii. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To make such requests, please contact us at mabuhay@turongwika.com. Please note, we reserve the right to reject the request if you are not entitled to the right you request to enforce.

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

Protecting children’s privacy is important to us, and therefore our website or our services are not intended for children under the age of 13 at all. No user below 18 and above 13 years of age can use this App or website without the consent of their parent/lawful guardian. Users below 13 years in age cannot use the App/website. We do not direct the App/website or our services to, nor do we knowingly collect any personal information from, such children. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at mabuhay@turongwika.com if you believe we unknowingly collected information described in this Section.

If you change your mind, you may withdraw your consent provided under this Privacy Policy at any time by contacting us at mabuhay@turongwika.com.

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims, or controversies arising out of or in relation to your use of the website/App or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.

In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, or with any content or service of Turong Wika, you may freely write your concerns through your registered email to the Grievance Officer/Designated Representative to below:

We may add to, change, or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website/App after any amendments to this Policy shall constitute your acceptance of such amendments.

We welcome your comments regarding this Privacy Policy. Please write to us at mabuhay@turongwika.com.

Last updated on November 09, 2023